Support and Services
Engineering Technical Services
The Engineering Technical Services (ETS) group is available to support all customers, providing advice and assistance on all aspects of our products. This support ranges from technical IT help in setting up
Innovyze takes pride in the easy to learn and use nature of its software products. However, leveraging their sophisticated features can occasionally require some extra assistance. The most important role of Particularly in the area of modeling, this means ensuring that the software is working optimally in order to produce the most accurate model results. The ETS group has detailed knowledge of the latest developments in the software. Their extensive experience can also provide “tips and tricks” that allow users to complete time consuming, repetitive tasks
professional engineers, they have an excellent understanding of the realities of using the software in a commercial environment and the pressures and priorities experienced by our customers. No question is considered too trivial, and customers are welcome to contact the ETS group at any time.
edge technology, but we recognize that many of our users are not technology experts. As a result, the ETS group includes IT specialists with a wide range of computing backgrounds and an excellent knowledge of our products. For new customers, our experts can advise on compatible computing hardware and operating systems. They can also apply their extensive knowledge and experience to help troubleshoot installation issues, and provide guidance on the most appropriate database storage solution and how to best implement it within a corporate network. Our IT specialists are available to our users and their IT departments for swift resolution of any technical queries.